Supporting families

First Touch knows that having a baby on the nnu is a very stressful and bewildering experience. With this in mind we work closely with Bobbie, the unit’s Family Centred Care Co-ordinator to provide a range of small things which can make a big difference to families whilst they are with us.

“Thank you so very, very much for my gorgeous gifts on Mother's Day. My little card with Olive’s photo was exceptionally thoughtful & generous.”
Keata Murray
“Sometimes it’s hard to feel like a dad when you have a new baby on the nnu. You’re not taking your new baby home and you’re not solely responsible for looking after your new baby. It’s not the ‘normal’ way you’d expect to become a dad. First Touch provide so many things to help reinforce that I am a dad, I’m important to my baby and I need support too.”
“The lovely treats and snacks that First Touch leave in the family room make my day!”
Deborah Ramdeo

Helping families

  • Welcome bags
  • Toiletries
  • Welcome bags for siblings
  • Complimentary therapies
  • Refreshments for Parents’ Group meetings
  • Snacks in the Family Rooms
  • Refurbishment of Parents Sitting Room, bedroom and Quiet Room
  • The First Touch garden where parents can take time out

Breast Feeding & Bonding

  • Cool bags for breast milk
  • Breast pumps
  • Magazines and decaff drinks for breastfeeding mums
  • Kangaroo care chairs and slings
  • Bonding squares
  • Eye masks and slippers
  • Books, toys and baby nests


  • Graduates Christmas Party
  • Christmas stockings for the babies
  • Treats and cards for parents on Mother’s and Father’s day
  • Journey boxes

Help with Money Worries

  • Travel assistance for families in financial need
  • Accommodation
  • Meals for parents staying on the unit


  • Memory boxes
  • Annual nnu memorial service
  • Books
  • Specialist staff training
  • Cold cots
  • Help with funeral costs